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HMezsofa Love Their Customers

Customers Protection Policy

If you've come to this page, it means that you're interested in our products!

Thank you for interest :)

Read on to find out more on our 

100 Days Full Amount Refund Policy

For manufacturer defects causing furniture to be not functional issue within 100days, you may choose either one of the following:

  1. HMezsofa to refund back the FULL amount.
  2. HMezsofa will offer a brand new 1:1 exchange of the same or different product of your choice.
  • If it is a cheaper product, we will refund back the difference.
  • If it is a more expensive product, you will have to top up.
  • If you chose (2), we would like to compensate by giving you a cash back of 10% of the defected product cost.
  • For (1) & (2), HMEZsofa will bear all cost for delivery.
  • Terms & Conditions applies.

For a regretted purchase within 100days after delivery due to your personal reasons:

  1. During Day1 ~ Day30 : HMezsofa will buy back for 30% of the product price.
  2. During Day31 ~ Day60 : HMezsofa will buy back for 20% of the product price.
  3. During Day61 ~ Day100: HMezsofa will buy back for 10% of the product price.
  • For (1),(2) & (3), HMEZsofa will bear all cost for delivery.
  • Terms & Conditions applies.
    Terms & Conditions: 
    • All products must be above the price of 100SGD to be entitled to any type of refund.
    • Products below the price of 100SGD are not entitled to any type of refund.
    • Approved refunds or compensations or exchanges for any reasons may take up to 3-6weeks or more for effect to take place. If there is in-stock, we will be able to do the exchange within a few days.
    • Refunds are not applicable for products that have been abused, misused, altered, accidentally scratched or cut, normal wear and tear.
    • Products have to be in their original packaging, unassembled, unused, undamaged and within 7days.
    • Customer(s) is/are responsible for the measurements of the items purchased by referring to our website’s product page and/or checking with our staff(s).
    • Measurements according to our website are subjected to up to 5cm difference due to manufacturer error and HMezsofa is not responsible for it.
    • Product images are strictly for illustration purposes only. Actual product may look different due to lighting, quality of camera, etc.
    • All deposits of any amount received upon confirmation of order is strictly non-refundable due to any reasons after 48hours.
    • Our policies ends immediately when you've engaged other people to do any sorts of repair works on our products.
    • Charges may incur during your refund / exchange for some products due to a higher difficulty.
    • Once the item leaves our warehouse and is on the way to you, any changes to the order will incur an additional delivery charge on you.
    • After installations of TV Mounting products, any defects causing items/parts to be non-functional detected immediately will be covered by HMezsofa. After our installers / delivery personnel left, there will be additional charges for product, labour & transport for additional trip(s) back.
    • Products that require complex installations such as the TV Mounting collections will be strictly non-refundable. 
    • TV installation is chargeable at $40~$80 depending on the inches of TV not inclusive of TV brackets/holders.
    • Disconnecting/Connecting wirings or both for your household devices such as router, tv box, woofer, speakers, entertainment devices, etc are chargeable at $10 per item.
    • Wrong and/or lack of information(s) provided to HMezsofa resulting in additional on-site work to be done in order to complete delivery / installations will incur additional charges of equal or not more than 100% of the selling price.
    • Promotion products and items that have been given additional discount requested by buyer are not covered by any warranty/repairs/fixes. Charges will incur for repairs/fixes/exchanges not inclusive of transport due to any reasons including manufacture defects. Only if the defects causes product to not be able to function properly, HMezsofa will hold responsible for it.
    • Approved repairs/fixes/exchanges that is either covered or non-covered by warranty will be subjected to HMezsofa availability. 
    • HMezsofa reserves all rights to reject or approve any refund or exchange request in our full discretion.
    • HMezsofa will be the final decision maker on the % / amount of refund / compensation within the number of days stated.
    VOUCHER ELIGIBILITY
    • $100 Voucher/Promo code requires a minimum spending of $500 on next purchase and not to be used together with any promotion/discount given.
    • $150 Voucher/Promo code requires a minimum spending of $750 on next purchase and not to be used together with any promotion/discount given.
    • $200 Voucher/Promo code requires a minimum spending of $1000 on next purchase and not to be used together with any promotion/discount given.
    • $300 Voucher/Promo code requires a minimum spending of $1500 on next purchase and not to be used together with any promotion/discount given.
    • $500 Voucher/Promo code requires a minimum spending of $2000 on next purchase and not to be used together with any promotion/discount given.
    • $1000 Voucher/Promo code requires a minimum spending of $4000 on next purchase and not to be used together with any promotion/discount given.
    • Only 1 Voucher/Promo code can be used per checkout.